Privacy Policy.
Effective Date: 28 October 2026
Hashtag Media Group (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
When you interact with us via our website, we may collect:
- Personal details you provide via our contact forms:
- Full name
- Email address
- Phone number
- Message content
- Technical and usage data collected automatically:
- IP address
- Browser type and version
- Pages viewed
- Time spent on the site
- Approximate geographic location (via Google Analytics)
If our forms use Google reCAPTCHA, it may collect additional information to protect against spam and abuse. See Google’s Privacy Policy.
Data We Manage for Our Clients (Google Ads)
We run Google Ads campaigns for clients. To do this, a client gives us access to their Google Ads account, and we receive campaign data from it, such as:
- Campaign, ad group, keyword, and search term performance (impressions, clicks, cost, and conversions)
- Enquiry and conversion records that the client’s campaigns generate, such as contact form submissions, calls, or bookings, where the client shares them with us to measure results
- Limited technical data, such as device type, location at region or city level, and click identifiers, as provided by Google Ads and the client’s website analytics
For this work, the client is the data controller and we act as their data processor, under their written instructions. We use this data only to set up, run, report on, and improve that client’s advertising. We do not sell it, share it with any third party, or use it for our own marketing or for any other client’s campaigns. Google processes the data within its own Google Ads service under its own privacy policy.
We keep client Google Ads data only for as long as we are working on that client’s account. When the engagement ends, we delete the data we hold, and the client can revoke our access to their Google Ads account at any time.
How We Use Your Information
We use your personal data to:
- Respond to your enquiries
- Provide requested services
- Improve our website’s functionality and user experience
- Analyse website traffic and usage patterns (anonymised)
- Protect our systems from spam and abuse
We do not send unsolicited marketing communications without your explicit consent.
Cookies and Consent Management
Our website uses cookies to enhance functionality and analyse user behaviour. We manage these through the Complianz plugin, which provides a cookie consent banner where you can accept, reject, or customise your preferences.
Types of cookies we use include:
- Necessary cookies: for website functionality
- Analytics cookies: (Google Analytics) to track anonymous usage
- Security cookies: (Google reCAPTCHA) to protect contact forms
You can manage or withdraw your consent at any time via the cookie banner or your browser settings.
How We Store and Protect Your Information
We implement appropriate technical and organisational security measures to safeguard your personal data. Access is limited to authorised personnel only.
Enquiry information is securely transmitted through our systems and stored for as long as necessary to fulfil its intended purpose.
Sharing Your Information
We do not sell, rent, or trade your personal data. We may share it only when:
- Required by law
- Necessary with trusted third parties directly supporting our business operations (e.g., cloud hosting providers), all of whom comply with UK GDPR
Google Analytics, Google Ads, and Google reCAPTCHA may collect anonymised or limited personal data. For details, please refer to Google’s Privacy Policy.
Your Data Protection Rights
Under UK GDPR, you have rights including:
- To access your personal data
- To request correction of inaccurate or incomplete data
- To request erasure of your personal data
- To restrict or object to data processing
- To request data portability
If you are a member of the public whose data appears in a client’s Google Ads or enquiry records, please contact that client directly as they are the data controller. We will help them respond to your request.
To exercise your rights over data we control, please contact:
If you are dissatisfied with our response, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the new effective date.